Agency Resources

COVID-19 ANNOUNCEMENTS

One Pot Pasta Recipe (for COVID bundles)

Safety Practices Poster

*Updated Drive Thru Distribution and Volunteer Guidelines*

*Updated Walk Up Distribution and Volunteer Guidelines*

*Novel Coronavirus Fighting Products List*

*Wash Your Hands Poster (English)*

*BVFB Signage Coronavirus*

*COVID-19 Volunteer Waiver*

*CDC Protects and Prepares Communities Infographic*

*Keep Calm and Wash Your Hands Sign (English)*

*Keep Calm and Wash Your Hands Sign (Spanish)*

If your agency encounters a person in need of application assistance for state benefits: SNAP (formerly food stamps), TANF, Medicaid/CHIP, Medicare Savings program, etc., refer them to our Benefits Assistance Coordinator (with their permission, of course)! This is just another way for your agency to better serve the community.
 

You can refer a client here through the submission box below with the following collected information:

1. Name(s) of the client(s).
2. Client’s contact information (phone number or email address).
3. What programs the client is interested in (if known).
 

* If you are referring more than one client then please click on the add more clients tab.
 

Once the referral is made the Benefits Assistance Coordinator will then contact the client you have referred within 3-5 days.

The BVFB expects its employees, volunteers and those associated with our Partner Agencies to use good judgment, to apply the highest ethical standards and to refrain from any form of illegal, dishonest, discriminatory or unethical behavior.  We want to continuously improve our services to you, our Agency Partners.   

Before using this form, please consider whether you can direct concerns to someone at the BVFB. Regular business matters should be directed to the appropriate BVFB employee and should not be submitted using this service. Reports submitted through this service will not receive an immediate response.  Therefore,

• Do not use this site to inquire about estimated time of arrival for a delivery.  Please call Tyler Foley, Distribution Manager. 
• Do not use this site to report discrepancies with an invoice.  Please call Tyler Foley, Distribution Manager.
• Do not use this site to report damages to property by a BVFB employee.  Please call or email Ebony Knight, Operations Director.   
• Do not use this site to report discrepancies with a Shared Maintenance/Delivery statement.  Please call Mona Benoit, Accounting & Finance Coordinator for this.  
• Do not use this site to report events presenting an immediate threat to life or property.  This is not a 911 Emergency Service.  If you require emergency assistance, please contact your local authorities.

Not Sure Who to Contact?  Visit the BVFB’s website (staff contact page) at: https://www.bvfb.org/contact-us

 What should be reported through this form?     Patterns of:

• Failure to respond to emails and/or telephone messages at all or in a timely manner
• Not delivering on agreed upon actions
• Over-promising, underdelivering
• Inflexibility, without explanation
• Damaged product
• Incorrect invoices
• Unclear, misleading communication

Your responses will be shared with all BVFB Directors, and you can expect to be contacted by the appropriate Director within 2 business days.